New Prescription Refill Policy

Currently our office receives a large volume of calls daily for medication refill requests. Our office staff can no longer safely manage this volume of phone requests. As of January 2009, we have a new prescription refill policy. We understand that this is a change for both you and us. We hope to work together to ensure safe and high quality medical care.

  1. Before you come to your regular appointment, you should look over your medications, diabetes supplies, inhalers, etc. to determine if you need to request any new prescriptions at your appointment.
  2. We do require office visits on a regular basis for all of our patients taking prescription medication. The interval will vary depending on the type of medication prescribed. Please be sure you have enough medication to last until your next scheduled visit.
  3. It is very important to request your prescriptions during your office visit. We will charge a fee of $5.00 for 3 or more prescription refills that are not requested during an office visit.
  4. Please bring all your prescription bottles with you to your appointment. This is important to make sure that you are taking the correct medications and the correct doses. We will continue to take the time to carefully review your medications and write refills at your office visit. We will also ask you to review the new prescriptions to make sure that they are written correctly.
  5. As part of our new policy, we  offer the following options for prescription refills:
    1. We can send most prescriptions electronically to local pharmacies.
    2. We can send prescriptions electronically to a mail-order pharmacy.  You need to have an account set up with the mail-order pharmacy for us to do this.
    3. We can provide written prescriptions.
    4. Prescriptions for certain narcotics or attention deficit disorder medication must be printed and picked up at our office.
    5. Prescriptions for certain narcotics or anxiety medication or sleep medication must be called into the pharmacy from our office. If you use a mail order pharmacy for these medications, the prescriptions will need to be faxed to the pharmacy. We are able to do that for you.
  6. Our new policy will be to call in appropriate requests for prescription refills within 3 business days. We have written prescriptions available within 4 business days. Please let our staff know if your request is urgent or if you are out of medication, in which case we will try to provide refills sooner.  We certainly strive to complete refill requests as soon as possible.
  7. If you call to request a refill but are overdue for a follow-up visit and/or blood work (necessary for monitoring the safety or effectiveness of a medication), the provider may agree to call in enough medication to a local pharmacy to last until we are able to schedule an office visit. It is your responsibility to schedule an appointment before you run out of medication. You should schedule your next visit before you leave our office.

We understand that there might be a situation when you do have to call us for a prescription. Please look at the list below and see what you can do to avoid incurring a prescription refill fee.

  • Are you changing to a new local pharmacy? You should call your new pharmacy and request that your prescriptions be transferred from your old pharmacy. We sometimes do not have to write new prescriptions.
  • Are you going on an extended vacation and need to use an out-of-town pharmacy? You need to call the NEW pharmacy that you will be using and have them contact your hometown pharmacy to have your prescriptions transferred. When you return home, you have to reverse the process.
  • Are you changing to a new mail order pharmacy? Some pharmacies will transfer your prescriptions to the new pharmacy. If you still have refills on your current prescriptions, please check with your current mail order pharmacy to see if your prescriptions can be transferred.

Thank you for choosing Alderbrook Family Health for your Medical Home. We look forward to working with you to assure safe and high quality medical care.